Overview:
Take your customer service skills to a new level of excellence when you sign up for any Customer Service Training. This engaging self-study online learning course will help you create the kind of service that puts customers at ease, earns their trust, and makes them feel good — whether on the phone or face-to-face.
It’s your chance to stand out and shine for the vital asset you are to your company.
Register today — there’s so much to learn!
Content:
- Maintaining CS Across Channels
- The Importance of Brand
- Customer Relationships
- Customer Loyalty Effective
- Problem Solving
- Handling Complaints Gracefully
- Cross-selling and Up-selling
- Managing Customer Expectations
- Technology
- Going beyond Customer Service
Gain:
- How to make an immediate good first impression
- How to make your voice sound as friendly as a smile
- How you say it is just as important as what you say — how to hear yourself as others hear you
- How to spot opportunities for turning complaining customers into lifetime customers
- How to increase sales and profitability through exemplary customer service
- How to wind up every customer transaction on a positive note
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