Customer Service Certification

Customer Service Mastery Certificate (Sales and Service)

Dean Gordon

4.6
4.6/5
  • Overview
  • Content
  • Gain
  • Prerequisite

Take your customer service skills to a new level of excellence when you sign up for any Customer Service Training. This engaging self-study online learning course will help you create the kind of service that puts customers at ease, earns their trust, and makes them feel good — whether on the phone or face-to-face.

It’s your chance to stand out and shine for the vital asset you are to your company.

Register today — there’s so much to learn!

  • Understanding Customer Types (Personas)
  • Anticipating Customers' Needs
  • Customer Service Coaching
  • Managing Remote Customer Service Teams
  • Customer Service through social media
  • High-Touch Customer Service
  • Self-Service Customer Management
  • Empowering Customer Service
  • Tracking & Improving the Customer Experience
  • Customer Service is not a Cost Center
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  • How to make an immediate good first impression
  • How to make your voice sound as friendly as a smile
  • How you say it is just as important as what you say — how to hear yourself as others hear you
  • How to spot opportunities for turning complaining customers into lifetime customers
  • How to increase sales and profitability through exemplary customer service
  • How to wind up every customer transaction on a positive note

None

$250

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